
Got Questions?
Frequently Asked Questions
๐ฆ When will my order arrive?
๐ฆ When will my order arrive?
Orders are processed within 1โ3 business days. US delivery takes 5โ8 business days after processing. International orders take 7โ21 business days depending on destination.
๐ง Does this product include all installation hardware?
๐ง Does this product include all installation hardware?
Yes. All necessary mounting hardware, T-valve, hose connections, and a product manual are included in the box. The exact contents are listed under "Package Includes" on this product page. Standard tools (adjustable wrench, screwdriver) may be needed but are not included.
๐ฟ Do I need a plumber or electrician to install this?
๐ฟ Do I need a plumber or electrician to install this?
No. All non-electric bidet attachments and handheld sprayers connect to your existing cold water supply line using the included T-valve โ no electricity, no drilling, no professional required. Most customers complete installation in 15โ30 minutes. For hot and cold models, access to a nearby hot water line is required.
๐ฝ Will this fit my toilet?
๐ฝ Will this fit my toilet?
Most bidet attachments fit standard two-piece and one-piece toilets with a universal mounting system. Please check the compatibility notes in the specifications section above before purchasing. If your toilet has a French curve seat, unusually short mounting holes, or a wall-hung design, contact us at support@shirtvora.com before ordering.
๐ง What water pressure does this require?
๐ง What water pressure does this require?
Most products perform well between 0.5 and 4 bar (7โ60 PSI), which covers standard US residential plumbing. If your home has unusually low water pressure, contact us before purchasing to confirm this model will perform adequately.
๐งผ Can I return this after installing it?
๐งผ Can I return this after installing it?
No โ once a bidet attachment or handheld sprayer has been installed or connected to water, it is not eligible for return for hygiene and sanitary reasons, unless it arrives defective, damaged, or incorrect. Uninstalled items in original packaging can be returned within 30 days. See our Refund Policy for full details.
๐ฆ My order arrived with missing parts. What should I do?
๐ฆ My order arrived with missing parts. What should I do?
Contact us within 7 days of delivery at support@shirtvora.com with your order number and photos of what was received. We will send the missing parts or provide a resolution at no cost.
โ ๏ธ My bidet is leaking after installation. What should I do?
โ ๏ธ My bidet is leaking after installation. What should I do?
Check that all connections are hand-tightened firmly โ the T-valve at the supply line, the hose connections at both ends, and the bidet inlet fitting. Do not overtighten as this can crack fittings. If leaking continues after re-tightening, contact support@shirtvora.com with your order number and a short video of the leak location.
๐ ๏ธ Is this covered by warranty?
๐ ๏ธ Is this covered by warranty?
Yes. All Shirtvora products carry a 12-month warranty against manufacturing defects under normal residential use. This does not cover damage from improper installation, water pressure outside the rated range, or physical mishandling. Email support@shirtvora.com with your order number and photos to make a claim.
๐ฌ Still have a question?
๐ฌ Still have a question?
Email us at support@shirtvora.com โ we respond within 1โ2 business days, MondayโSaturday.